Return & Refund Policy

At Premium Distributors LLC, we strive to provide high-quality home and kitchen products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • The return request must be made within 30 days of the purchase date.
  • Proof of purchase (order number or receipt) is required.
  • Certain items, such as perishable goods, custom-made products, and clearance items, are non-returnable.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support at info@premiumdistributorsllc.com or call +1 (860) 719-6728 to request a return authorization.
  2. Pack the item securely and include your proof of purchase inside the package.
  3. Ship the item to the return address provided by our support team.
  4. Once received and inspected, we will notify you of the approval or rejection of your return.

3. Refund Process

If your return is approved:

  • A refund will be processed to your original payment method within 5-7 business days.
  • Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item received).
  • If the refund is delayed, please check with your bank or credit card provider, as processing times may vary.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at info@premiumdistributorsllc.com.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  • We recommend using a trackable shipping service to ensure we receive your return.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or a refund as necessary.

7. Cancellations

Orders can be canceled within 24 hours of placement if they have not yet been shipped. Contact our support team immediately for assistance.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

We appreciate your business and are committed to providing you with a great shopping experience at Premium Distributors LLC!